Wolverine Employees Go The Extra Mile

For the past 19 years, I’ve been presenting keynotes and workshops around the country on quality customer service. One point I make is that employees are “internal customers”. If employees are disgruntled, they’ll certainly be in no position to provide positive service to outside customers. Yesterday, while paying a “Thank You” visit to Wolverine Boot and Shoe Company in Rockport, Michigan, we saw first-hand a group of employees that obviously enjoyed their co-workers and their jobs. Jill Silverman and Tracy Fahselt greeted us with a complete schedule of the afternoon events. They were thoughtful enough to list the names and positions of the people we were to meet. As we toured the various departments (which included Hush Puppies, Harley Davidson, CAT, Patagonia, Merrell, Sebago, Bates and Wolverine!) people greeted each other with a genuine smile. Blake Krueger, CEO of Wolverine took time from his busy schedule to meet with us also. During lunch, we shared how Soles4Souls distributes Wolverine boots and shoes to people in need around the world. Everyone had such a positive attitude about their jobs as well as Soles4Souls that it was contagious! Check out their website at www.wolverine.com

 

brennan mihalovits silvana tracy fahselt jill silverman wolverine

Just a few of the shoes Wolverine is donating

blake krueger ceo wolverine rv captain

Company president Blake Krueger tried out the RV's captain seat!

silvana blake krueger plaque wolverine

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