Bob Schwartz Is The Ultimate Customer Service Giant

Bob Swartz EneslowFor the last few day, we’ve been in the three Eneslow stores owned by Bob Schwartz. Watching this dynamo help customers find the correct shoes for their foot problems is like watching a training video on “How to Give Outstanding Service”. While Bob moves as fast as a hummingbird flaps its wings, he still makes every customer feel special. Whether joking around with a New Yorker with an attitude, or helping a shy elderly woman, he listens, cajoles, and 99% of the time finds a shoe that solves their foot problem. Allan and I watched in awe as he kept up a non-stop pace of helping customers for hours at a time.


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